Privacy Policy

1. Introduction

Welcome to Shree Vinayak Realty. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://shreevinayakrealty.com/, use our services, or interact with us in any capacity.

Shree Vinayak Realty is a real estate company operating primarily in Indore, Madhya Pradesh, India, specializing in residential and commercial properties, including EWS (Economically Weaker Section) and LIG (Low Income Group) housing projects. We are dedicated to providing quality real estate solutions while maintaining the highest standards of data privacy and protection.

This policy applies to all users of our website, including prospective buyers, sellers, investors, partners, and visitors. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

2. Information We Collect

We collect various types of information to provide and improve our services. The information we collect falls into the following categories:

2.1 Personal Identification Information

• Name: Your full name as provided in inquiry forms or registration
• Contact Information: Email address, phone number, mobile number
• Address: Residential or correspondence address, city, state, postal code
• Identity Documents: Copies of Aadhaar Card, PAN Card, Passport, or other government-issued IDs (when required for property transactions)
• Date of Birth: For age verification and legal compliance
• Occupation and Income Details: Employment information, income proof (for loan eligibility and property affordability assessment)

2.2 Financial Information

• Bank account details (for property transactions and EMI setups)
• Payment information and transaction history
• Credit score and loan eligibility information (when applicable)
• Property investment preferences and budget range

2.3 Property-Related Information

• Property preferences (location, type, size, budget)
• Current property ownership details (if selling)
• Property viewing and site visit history
• Feedback and comments about properties
• Registration for specific projects or properties

2.4 Technical and Usage Information

• Device Information: IP address, browser type and version, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Location Data: Approximate geographic location based on IP address or GPS (if permitted)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.5 Communication Information

• Email correspondence with our team
• WhatsApp messages and chat history
• Phone call records (for quality and training purposes)
• Feedback, reviews, and testimonials
• Survey responses and preference data

2.6 Marketing and Analytics Information

• Newsletter subscription preferences
• Marketing campaign responses
• Social media interactions
• Website analytics and behavioral data

3. How We Collect Information

We collect your information through various methods and channels:

3.1 Direct Collection

• Website Forms: Contact forms, inquiry forms, property registration forms, callback request forms
• Email Communications: Direct emails sent to our official email addresses
• Phone Calls: Information provided during phone conversations with our sales team
• WhatsApp: Messages sent through our official WhatsApp business number
• Office Visits: Information collected when you visit our office in person
• Site Visits: Registration and check-in during property site visits
• Events and Exhibitions: Information collected at property exhibitions, open houses, and marketing events

3.2 Automated Collection

• Cookies: We use cookies to track website usage and improve user experience
• Google Analytics: We use Google Analytics to understand website traffic and user behavior
• Web Beacons: Small electronic files on our website that track user interactions
• Server Logs: Automatically collected information about your device and browsing activity

3.3 Third-Party Sources

• Social Media Platforms: Information from Facebook, Instagram, LinkedIn when you interact with our pages
• Marketing Partners: Lead generation partners and advertising platforms
• Public Records: Property ownership records from public databases
• Credit Bureaus: Credit reports and scores (with your consent) for loan processing
• Real Estate Portals: Information from property listing websites where our properties are advertised

3.4 Referrals

We may receive your information from existing clients, partners, or associates who refer you to our services. We ensure that such referrals comply with applicable privacy laws.

4. How We Use Your Information

We use the collected information for various legitimate business purposes:

4.1 Service Delivery and Customer Support

• Processing property inquiries and providing relevant property information
• Scheduling and coordinating site visits and property viewings
• Facilitating property transactions, bookings, and registrations
• Processing payments and managing financial transactions
• Providing customer support and responding to queries
• Managing client relationships and maintaining communication
• Coordinating with banks, financial institutions, and legal advisors for property transactions

4.2 Marketing and Communication

• Sending promotional materials, newsletters, and property updates
• Informing you about new projects, offers, and schemes
• Conducting market research and surveys to improve our services
• Personalizing your experience on our website and in communications
• Running targeted advertising campaigns on social media and search engines
• Sending festive greetings and relationship-building communications

4.3 Website and Service Improvement

• Analyzing website usage to improve user experience and functionality
• Testing new features and services
• Troubleshooting technical issues and optimizing performance
• Understanding user preferences and behavior patterns
• Developing new products and services based on customer needs

4.4 Legal and Compliance

• Complying with legal obligations under Indian law, including Real Estate (Regulation and Development) Act, 2016 (RERA)
• Verifying identity and conducting KYC (Know Your Customer) procedures
• Preventing fraud, unauthorized transactions, and illegal activities
• Maintaining records for auditing and regulatory purposes
• Enforcing our terms and conditions and protecting our legal rights
• Responding to legal processes, court orders, and government requests

4.5 Business Operations

• Managing internal operations and administrative tasks
• Training our staff and improving service quality
• Conducting business analysis and strategic planning
• Managing partnerships and vendor relationships
• Processing employment applications (if you apply for a job with us)

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

5.1 Consent

When you provide your information through our website forms, email, or other channels, you give us explicit consent to use that information for the purposes stated at the time of collection.

5.2 Contractual Necessity

Processing your information is necessary for entering into or performing a contract with you, such as property purchase agreements, booking contracts, or service agreements.

5.3 Legal Obligations

We process certain information to comply with legal obligations under Indian laws, including:

• Real Estate (Regulation and Development) Act, 2016 (RERA)
• Information Technology Act, 2000
• Income Tax Act, 1961
• Prevention of Money Laundering Act, 2002
• Indian Contract Act, 1872

5.4 Legitimate Interests

We process your information for our legitimate business interests, such as:

• Improving our services and customer experience
• Marketing our properties and services
• Protecting our business from fraud and security threats
• Analyzing business performance and market trends

We ensure that these interests are balanced against your privacy rights and do not override your fundamental rights and freedoms.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, track your activity, and provide a personalized experience.

6.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve website performance and user experience.

Functionality Cookies

These cookies allow the website to remember choices you make (such as language preferences) and provide enhanced, personalized features.

Targeting/Advertising Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.

6.3 Third-Party Cookies

We use third-party services that may set cookies on your device:

• Google Analytics: To analyze website traffic and user behavior
• Google Ads: For remarketing and advertising purposes
• Facebook Pixel: To track conversions and optimize advertising campaigns
• WhatsApp Business: For customer communication and support
• Google Maps: For property location services

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

6.5 Other Tracking Technologies

In addition to cookies, we may use:

• Web Beacons: Small graphic images that track user activity and email opens
• Local Storage: HTML5 local storage for saving user preferences
• Session Storage: Temporary storage for maintaining session state
• Device Fingerprinting: Collecting device information for security and fraud prevention

7. Third-Party Services and Data Sharing

We may share your information with third parties in the following circumstances:

7.1 Service Providers

We engage trusted third-party service providers to assist with various business operations:

• Website Hosting and Maintenance: Companies that host and maintain our website infrastructure
• Email Service Providers: For sending newsletters, promotional emails, and transactional communications
• SMS and WhatsApp Services: For sending property updates and notifications
• CRM Systems: Customer relationship management platforms for managing client interactions
• Payment Processors: For processing online payments and financial transactions
• Analytics Providers: Google Analytics and similar services for website analytics
• Advertising Platforms: Google Ads, Facebook Ads for marketing campaigns

7.2 Financial Institutions

We share necessary information with banks, housing finance companies, and financial institutions to:

• Process home loan applications
• Facilitate property financing
• Verify income and creditworthiness
• Complete property transactions and fund transfers

7.3 Legal and Professional Advisors

We may share information with:

• Lawyers and legal firms for property documentation and legal procedures
• Chartered accountants for tax compliance and financial advice
• Property valuers and surveyors for property assessment
• Registration authorities and government departments for property registration

7.4 Government Authorities and Regulatory Bodies

We disclose information to government authorities when required by law:

• Real Estate Regulatory Authority (RERA)
• Income Tax Department
• Sub-Registrar offices for property registration
• Municipal corporations and local authorities
• Law enforcement agencies (when legally mandated)
• Courts and judicial authorities (in response to legal processes)

7.5 Business Transfers

If we are involved in a merger, acquisition, asset sale, or restructuring, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

7.6 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as:

• Sharing your testimonial or review publicly (with your permission)
• Referring you to partner developers or real estate professionals
• Including you in joint marketing initiatives with partners

7.7 Data Sharing Safeguards

When we share your information with third parties, we:

• Ensure they have appropriate data protection measures in place
• Enter into data processing agreements that require them to protect your information
• Limit data sharing to only what is necessary for the specific purpose
• Monitor their compliance with privacy standards
• Verify their security certifications and credentials

8. Data Retention Policy

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

Active Clients and Prospects

• Inquiry Data: Retained for 3 years from the date of last contact
• Site Visit Records: Retained for 2 years from the date of visit
• Quotations and Proposals: Retained for 5 years for legal and reference purposes

Completed Transactions

• Purchase Documentation: Retained permanently as per legal requirements under RERA and property laws
• Financial Records: Retained for minimum 7 years as per Income Tax Act requirements
• KYC Documents: Retained as per PMLA (Prevention of Money Laundering Act) requirements
• Payment Records: Retained for 7 years for accounting and tax purposes

Marketing and Communication

• Newsletter Subscriptions: Retained until you unsubscribe
• Marketing Preferences: Retained until you opt-out or update preferences
• Email Communications: Retained for 5 years for reference and compliance

Technical Data

• Website Analytics: Anonymized data retained indefinitely; identifiable data retained for 26 months (Google Analytics default)
• Server Logs: Retained for 90 days for security and troubleshooting
• Cookie Data: Retention varies by cookie type (session cookies expire when you close your browser; persistent cookies as specified)

8.2 Deletion and Anonymization

After the applicable retention period:

• Personal information is securely deleted or anonymized
• Physical documents are shredded or destroyed securely
• Electronic records are permanently erased from all systems and backups
• Some information may be retained in anonymized form for statistical purposes

8.3 Legal Holds

In certain circumstances, we may be required to retain your information for longer periods due to:

• Ongoing litigation or legal disputes
• Government investigations or audits
• Regulatory requirements or court orders
• Contractual obligations with specific retention clauses

8.4 Your Right to Request Deletion

You may request deletion of your personal information at any time, subject to:

• Our legal obligations to retain certain records
• Legitimate business interests in maintaining records
• Ongoing contractual relationships

Please see the "Your Rights and Controls" section for information on how to exercise this right.

9. Security Measures

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

9.1 Technical Security Measures

• Encryption: We use SSL/TLS encryption for data transmission on our website (HTTPS protocol)
• Secure Servers: Our servers are hosted in secure data centers with physical and digital access controls
• Firewalls: Network firewalls protect our systems from unauthorized access
• Regular Backups: Automated backups ensure data recovery in case of system failures
• Malware Protection: Anti-virus and anti-malware software on all systems
• Intrusion Detection: Monitoring systems to detect and respond to security threats
• Secure Authentication: Password-protected systems with strong password requirements

9.2 Organizational Security Measures

• Access Controls: Limited access to personal information on a need-to-know basis
• Employee Training: Regular training on data privacy and security best practices
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Data Handling Procedures: Documented procedures for handling sensitive information
• Vendor Management: Security assessments of third-party service providers
• Incident Response Plan: Procedures for responding to data breaches or security incidents
• Regular Audits: Periodic security audits and vulnerability assessments

9.3 Physical Security

• Secure office premises with controlled access
• Locked storage for physical documents containing personal information
• CCTV surveillance in office areas
• Secure disposal of documents (shredding sensitive papers)

9.4 Payment Security

For online transactions:

• We use secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard)
• We do not store complete credit/debit card information on our servers
• All payment processing is handled by certified third-party payment processors
• Transaction confirmations are sent via secure channels

9.5 Data Breach Response

In the event of a data breach that affects your personal information:

• We will investigate the incident promptly and take steps to contain it
• We will notify affected individuals within 72 hours (or as soon as reasonably possible)
• We will inform relevant authorities as required by law
• We will provide information about the breach, its potential impact, and remedial actions
• We will implement additional safeguards to prevent similar incidents

9.6 Limitations

Despite our best efforts, no security measures are 100% impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information over the internet.

10. Your Rights and Controls

You have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable Indian data protection laws.

10.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon request, we will provide you with:

• Confirmation of whether we are processing your personal information
• A copy of your personal information in our possession
• Information about the purposes of processing
• Categories of personal information we collect
• Recipients or categories of recipients with whom we share your data

10.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. We will make reasonable efforts to update or correct your information promptly upon receiving your request.

10.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, such as:

• The information is no longer necessary for the purposes it was collected
• You withdraw consent (where processing was based on consent)
• You object to processing and there are no overriding legitimate grounds
• The information has been unlawfully processed

Note: This right is not absolute and may be limited by legal obligations to retain certain records.

10.4 Right to Restrict Processing

You may request restriction of processing in certain situations, such as:

• You contest the accuracy of your personal information
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data, but you need it for legal claims
• You have objected to processing pending verification of legitimate grounds

10.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You may also request that we transfer your data directly to another organization where technically feasible.

10.6 Right to Object

You have the right to object to:

• Processing based on legitimate interests
• Direct marketing communications (including profiling for marketing)
• Processing for research or statistical purposes

10.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

10.8 Communication Preferences

You can control the types of communications you receive from us:

• Email Marketing: Click the "unsubscribe" link in any marketing email
• SMS/WhatsApp: Reply with "STOP" or contact us to opt-out
• Phone Calls: Register on the National Do Not Call (NDNC) Registry or inform us to remove your number
• Postal Mail: Contact us to opt-out of physical mailings

Note: Even if you opt-out of marketing communications, we may still send you transactional or service-related messages (such as booking confirmations, payment receipts, or important account updates).

10.9 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. When submitting a request, please:

• Clearly state which right you wish to exercise
• Provide sufficient information to identify yourself (name, email, phone number)
• Provide details about the specific information or processing activity

We will respond to your request within 30 days. If we need additional time, we will inform you and provide a reason for the delay.

10.10 Verification

To protect your privacy and security, we may need to verify your identity before fulfilling your request. We may ask you to provide:

• Government-issued identification
• Proof of address
• Answers to security questions
• Other information to confirm your identity

10.11 Right to Complain

If you believe we have not handled your personal information properly or have violated your privacy rights, you have the right to lodge a complaint with us first. If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority or regulatory body in India.

11. International Data Transfers

Shree Vinayak Realty primarily operates in India, and your personal information is stored and processed on servers located within India. However, in certain circumstances, your information may be transferred to, stored at, or accessed from locations outside India.

11.1 When International Transfers Occur

International data transfers may occur when:

• We use third-party service providers with servers or operations outside India (e.g., cloud hosting services, email platforms, analytics tools)
• You access our website from outside India
• We collaborate with international partners or investors
• We use global technology platforms (such as Google, Facebook, Microsoft) that may process data across multiple jurisdictions

11.2 Countries Involved

Your information may be transferred to countries including but not limited to:

• United States (for services like Google Analytics, cloud hosting)
• European Union countries (for certain technology platforms)
• Singapore (for cloud infrastructure and data centers)
• Other countries where our service providers maintain operations

11.3 Safeguards for International Transfers

When transferring your information internationally, we ensure appropriate safeguards are in place:

• Data Processing Agreements: We enter into agreements with third-party service providers that include data protection clauses
• Standard Contractual Clauses: We use standard contractual clauses approved by relevant authorities
• Adequacy Decisions: We transfer data to countries recognized as providing adequate protection
• Privacy Shield or Equivalent: We work with providers certified under recognized international data transfer frameworks
• Encryption: Data is encrypted during transmission and storage
• Access Controls: Limited access to personal information based on necessity

11.4 Your Consent

By using our services and providing your personal information, you consent to the transfer of your information to countries outside India as described in this policy. You acknowledge that other countries may have different data protection laws than India.

11.5 Right to Information

You have the right to obtain information about the safeguards we use for international data transfers. Please contact us using the information in the "Contact Information" section if you would like more details.

12. Children's Privacy

Protecting the privacy of children is especially important to us. Our services are not directed to individuals under the age of 18 years.

12.1 Age Restriction

We do not knowingly collect personal information from anyone under 18 years of age. Our website, services, and marketing materials are intended for adults who are legally capable of entering into binding contracts for real estate transactions.

12.2 Parental Consent

If a person under 18 years wishes to use our services or provide personal information, they must:

• Have explicit consent from a parent or legal guardian
• Have their parent or guardian provide the information on their behalf
• Have their parent or guardian review and agree to this Privacy Policy

12.3 Family Property Transactions

In cases where property is being purchased for or in the name of a minor:

• We collect information from the legal guardian, not the minor
• The legal guardian is responsible for providing accurate information
• All communications are directed to the legal guardian
• We maintain appropriate documentation of guardianship

12.4 Notification of Underage Users

If we become aware that we have inadvertently collected personal information from a person under 18 without proper parental consent, we will:

• Take immediate steps to delete such information from our systems
• Terminate any accounts associated with the minor
• Cease any further collection or use of such information
• Not use the information for any purpose

12.5 Parental Rights

If you are a parent or guardian and believe we have collected information about your child without your consent, please contact us immediately at the contact information provided below. We will:

• Verify your identity and relationship to the child
• Provide you with details of the information we hold (if any)
• Delete the information upon your request
• Take steps to prevent future collection

12.6 Educational Purpose

If minors visit our website for educational purposes (such as school projects), they should:

• Not submit any personal information through forms
• Have parental supervision while browsing
• Not create accounts or register for services
• Avoid clicking on marketing links or making inquiries

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 Notification of Changes

When we make changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if you have subscribed to our communications
• Display a prominent notice on our website homepage (for material changes)
• Request your renewed consent if required by law (for significant changes)

13.2 Material Changes

Material changes include:

• Changes in the types of personal information we collect
• Changes in how we use your information
• Changes in parties with whom we share information
• Changes in your rights or how to exercise them
• Changes in data retention periods
• Changes in security practices

For material changes, we will provide at least 30 days' notice before the changes take effect.

13.3 Minor Changes

Minor changes (such as clarifications, corrections of typos, or updates to contact information) may be made without extensive notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

13.4 Version History

We maintain a version history of this Privacy Policy. Previous versions can be provided upon request.

13.5 Continued Use

Your continued use of our website and services after changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, please discontinue use of our services and contact us to delete your information (subject to legal retention requirements).

13.6 Archived Versions

If you would like to review a previous version of this Privacy Policy, please contact us and we will provide it to you.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

14.1 Response Time

We strive to respond to all inquiries within:

• Privacy rights requests: Within 30 days
• General questions: Within 5-7 business days
• Urgent security concerns: Within 24-48 hours

14.2 What to Include in Your Request

When contacting us, please provide:

• Your full name and contact information
• Details of your inquiry or request
• Relevant transaction or reference numbers (if applicable)
• Preferred method of response
• Any supporting documentation (if needed for identity verification)

14.3 Feedback and Complaints

We welcome your feedback about our privacy practices. If you have a complaint:

1. Contact us using the information above with details of your complaint
2. We will acknowledge receipt of your complaint within 5 business days
3. We will investigate and provide a response within 30 days
4. If you are not satisfied with our response, you may escalate to relevant regulatory authorities

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy forms an integral part of our Terms and Conditions.

Thank you for trusting Shree Vinayak Realty with your personal information. We are committed to protecting your privacy and providing transparent, secure, and reliable real estate services.